FAQ

Welcome to the Maisondayrva Support Center. Below you will find detailed answers regarding our premium drinkware collections, international shipping, order processing, and post-purchase policies.

If your question is not listed below, please reach out directly to support@maisondayrva.com. To help us resolve your request quickly, kindly include your official Order Number and the email address used during purchase.

1. Ordering & Payments

Q: How do I redeem a discount or promo code?

Applying a promo code to your drinkware purchase is quick and simple:

  • On Desktop: Navigate to the checkout page. Enter your promo code into the designated input field on the right side of the screen, then click Apply.
  • On Mobile Devices: Tap Show order summary at the top of your checkout screen to reveal the discount box, type in your code, and hit Apply.
  • Verify that your new total reflects the discount before completing your payment.

Q: What payment methods do you accept?

We offer a safe and encrypted checkout environment. We accept:

  • PayPal
  • Major Credit and Debit Cards (Visa, MasterCard, American Express, Discover, Diner’s Club)
  • Express Checkout Options (Apple Pay, Google Pay)

Q: What are your standard delivery fees?

Maisondayrva charges a flat-rate global shipping fee of $5.99 USD. Standard rates may vary slightly depending on peak operational seasons or special promotional offers. The exact shipping fee is always clearly itemized at checkout prior to final payment authorization.

2. Shipping & Logistics

Q: Do you ship internationally?

Yes! We ship our drinkware collections worldwide. To ensure efficient delivery times, your order will automatically be routed and dispatched from the nearest available logistics hub.

Q: What is the estimated delivery time?

Once your order is processed and leaves our warehouse, standard international transit typically takes 10 to 20 business days.

Q: How do I track my order?

As soon as your package is dispatched, an automated shipping confirmation email containing your tracking credentials will be sent to you. You can monitor your package’s real-time updates through universal tracking sites such as www.17track.net.

Q: Why hasn't my tracking number updated recently?

This is completely normal. Carrier networks usually require 24 to 48 hours following dispatch to index initial package scans. Furthermore, tracking status may remain unchanged for several days while parcels are in transit between international shipping hubs or undergoing customs processing.

Q: Why did my order arrive in separate packages?

If your order includes multiple items (such as a combination of Insulated Water Bottles and Artisan Ceramic Mugs), items may ship from different fulfillment facilities to speed up processing. If your order is split, you will receive distinct tracking numbers for each individual parcel.

3. Order Adjustments & Cancellations

Q: Can I change my delivery address after placing an order?

Address updates are extremely time-sensitive. If you discover an error, please contact us immediately at support@maisondayrva.com with the subject line "URGENT: Address Change". Include:

  • Your Order Number
  • Your account email address
  • The updated, full shipping address

Please note: We can only modify addresses if your order has not entered the dispatch phase. Once shipped, we cannot reroute the parcel, and you will need to contact the local courier directly.

Q: Can I modify items in my order (e.g., color, style, or quantity)?

Because our fulfillment team works quickly to pack your drinkware, item changes must be requested immediately. Email support@maisondayrva.com with the subject "URGENT: Order Modification", providing your Order Number and the exact changes requested. Requests can only be accommodated prior to order processing.

Q: How do I cancel an order?

Cancellation requests are accepted only before your package has been fulfilled and dispatched (a minor administrative processing fee may apply). Regrettably, once an order is handed over to the courier network, it can no longer be canceled.

4. Returns & Product Issues

Q: What should I do if my item arrives damaged?

We take great care in packaging our fragile items, like ceramic mugs and stainless steel bottles. If your order arrives damaged, please contact support@maisondayrva.com right away with:

  • Your Order Number and account email
  • Clear photos or video footage showing the damage
  • A clear picture of the original shipping label on the package

Q: What if I receive a defective or flawed product?

We maintain high quality control standards. If you believe your product has a manufacturing defect, please notify us at support@maisondayrva.com with your Order Number, a clear description of the issue, and photos or videos illustrating the defect.

Q: What if I received the wrong item or an incomplete order?

We sincerely apologize for any fulfillment mix-up. Please email support@maisondayrva.com with your Order Number and photos of the incorrect product received or details regarding the missing item. Our team will resolve it promptly.

5. Account & Communication

Q: I didn't receive an order confirmation email. What should I do?

Please check your spam, junk, or promotional folders, as automated emails can sometimes be filtered incorrectly. If you still cannot locate your receipt, reach out to support@maisondayrva.com with the name and email used at checkout, and we will resend your confirmation.

Q: I haven't received my tracking link yet. When will it arrive?

Tracking codes are automatically generated within 1 to 2 business days after purchase. If this timeframe has passed, check your spam folder. If it is still missing, contact our support team, and we will manually assist you with your tracking details.