Return Policy

Last Updated: August 2026

Thank you for shopping with Maisondayrva. We take pride in the quality and craftsmanship of our premium drinkware collections. Ensuring your complete satisfaction with our products is our top priority. If your order arrives damaged, flawed, or incorrect due to a fulfillment error, please contact our support team immediately at support@maisondayrva.com with your Order Number and checkout email.

Please review our policy details below for complete instructions on claims and resolutions.

1. Final Sale Policy & Exceptions

To maintain strict hygiene standards and product integrity across our Insulated Water Bottles, Artisan Ceramic Mugs, and Straw Cups, Maisondayrva operates primarily on a final sale basis.

We do not accept standard returns or voluntary exchanges due to buyer’s remorse. Exceptions are granted exclusively for items that arrive damaged during transit, exhibit clear manufacturing defects, or result from a fulfillment mistake (such as receiving the wrong item or color).

2. Defect Claims & Quality Issues

We hold our products to high standards. If your drinkware arrives with structural flaws, shipping damage, or incorrect items, please contact us before taking any further action so we can make it right.

  • Reporting Window: Customers must inspect their packages upon arrival and submit any claims within seven (7) calendar days of verified delivery.

  • Submission Requirements: To process your claim efficiently, please email support@maisondayrva.com with the following information:

    1. Your official Order Number and registered account email address.

    2. A detailed description of the defect, damage, or fulfillment error.

    3. Clear, high-resolution photos or video evidence showcasing the issue and the original shipping label.

Our quality assurance department will evaluate your submission. Approved claims will be resolved with an appropriate remedy, such as a complimentary replacement shipment, a partial credit, or a full refund.

3. Refund Processing

If a monetary refund is issued for your claim, funds will be returned directly to the original payment method used at checkout. Please allow 7 to 12 business days for the credit to appear on your statement. Processing times may vary depending on your financial institution or card issuer.

4. Product Exchanges

Maisondayrva does not offer conventional product exchanges or swaps. Replacement items are authorized strictly for damaged, defective, or incorrectly fulfilled items following the approval of a formal claim.

5. Unauthorized Returns & Rejected Parcels

Please do not send items back to our corporate offices or fulfillment centers without prior written approval from our customer service team.

Any packages returned without an authorized Return Merchandise Authorization (RMA) will be refused at our facilities. Maisondayrva accepts no responsibility for unauthorized shipments, and no refunds or replacements will be granted for items sent without authorization.

Contact Maisondayrva Customer Care

If you have additional questions regarding our return and refund guidelines, please reach out to our support team:

  • Brand Identifier: Maisondayrva
  • Legal Entity: Watina HongKong Limited
  • Registered Office Address: Flat A516, 5/F, Efficiency House, 35 Tai Yau Street, San Po Kong, Hong Kong
  • Customer Support Email: support@maisondayrva.com
  • Phone Support: +1 (606) 268-2021