Shipping Policy
Last Updated: August 2026
Thank you for choosing Maisondayrva. We are dedicated to delivering high-quality drinkware alongside a reliable shopping experience. To ensure your Insulated Water Bottles, Artisan Ceramic Mugs, and Straw Cups reach you safely and efficiently, please review our comprehensive shipping and fulfillment guidelines below.
1. Order Processing & Fulfillment
Once your order is confirmed, our warehouse team begins preparing your package. Standard quality checks, protective packaging, and dispatch procedures typically take up to 3 business days.
Please note: Orders placed on weekends or official holidays will begin processing on the following business day.
2. Global Delivery Rates & Timelines
Maisondayrva provides worldwide shipping for our drinkware collections.
- Standard Shipping Fee: A flat rate of $5.99 USD applies to international orders at checkout.
- Estimated Delivery Time: Once dispatched from our fulfillment center, delivery generally takes between 10 to 20 business days, depending on your destination country.
3. Logistical Delays
While we work closely with carrier networks to ensure prompt delivery, cross-border shipments may occasionally experience unexpected delays due to local customs clearance, severe weather conditions, or global transportation congestion. We sincerely appreciate your patience during these rare events.
4. Shipment Tracking
As soon as your package is dispatched, an automated shipping confirmation email with your unique tracking credentials will be sent to your inbox. You can monitor your shipment’s progress at any time via universal tracking platforms such as www.17track.net.
(Note: Please allow 24 to 72 hours after receiving your notification for the carrier to update initial scan details.)
5. Split Shipments
To ensure your drinkware items arrive as quickly as possible, orders with multiple items may be dispatched from different warehouse nodes. If your order is split into separate shipments, you will receive individual tracking codes for each parcel.
6. Order Modifications & Address Changes
If you need to adjust your shipping address or change items in your order, you must notify our client support team within 12 hours of purchase. Please send an email to support@maisondayrva.com containing your Order Number, registered email, and requested changes.
Once an order has entered the active fulfillment queue, we are unable to intercept or modify the shipment.
7. Unsuccessful Delivery Attempts & Redelivery
If a delivery attempt is unsuccessful, local postal or courier services will usually retain the package at a nearby facility and leave a notification. It is the customer's responsibility to arrange collection or schedule a redelivery. Maisondayrva is not responsible for packages returned to sender due to invalid addresses or uncollected deliveries.
8. Handling Static Tracking Updates
If your package transit time exceeds the estimated schedule, we recommend the following steps:
- Check recent activity: If the tracking log shows carrier movement within the last 7 days, your parcel is actively moving through the shipping network.
- Contact Support: If the status remains completely unchanged for more than 7 consecutive days, email support@maisondayrva.com with your Order Number so our team can initiate a carrier inquiry.
9. Lost or Stolen Packages
- Lost in Transit: If an official carrier investigation confirms that your parcel was lost en route, Maisondayrva will arrange a free replacement order.
- Delivered Parcels: Our shipping liability ends once the courier marks the package as successfully "Delivered" to your provided address. We do not offer refunds or replacements for items reported missing or stolen post-delivery. We suggest checking with family members, building managers, or neighbors in these situations.
10. Global Distribution Network
We ship to customers worldwide. In the rare event that we cannot fulfill an order to a specific region, we will notify you immediately and issue a full refund.
In addition to our primary distribution networks in North America and Europe, we partner with specialized international manufacturers to route shipments directly from production centers, ensuring both product quality and optimal pricing for our drinkware collections.
11. Terms & Customs Compliance
By finalizing your purchase with Maisondayrva, you agree to the following terms:
- Delivery Projections: All stated delivery timelines are estimates and do not constitute legally binding delivery dates.
- Import Duties & Taxes: Customers are responsible for any local customs fees, VAT, or import tariffs levied by the destination country's government. These charges are not included in our item prices or checkout totals.
- Address Accuracy: Customers must provide an accurate and complete shipping address. We are not liable for misdeliveries resulting from incorrect recipient details.
Contact Maisondayrva Logistics Support
For questions concerning shipping, logistics, or your order status, please reach out to our team:
- Brand Identifier: Maisondayrva
- Legal Entity: Watina HongKong Limited
- Registered Office Address: Flat A516, 5/F, Efficiency House, 35 Tai Yau Street, San Po Kong, Hong Kong
- Customer Support Email: support@maisondayrva.com
- Support Line: +1 (606) 268-2021